FAQs
Orders
CAN I TRACK MY ORDER? Yes. We provide a tracking number and link once your order has been dispatched. You can follow its journey right to your door.
DO YOU OFFER FREE SHIPPING? Yes, when you place an order to the value of $60 or more, you are eligible for free shipping within Australia.
We also hold free shipping days across the site, so sign up to our newsletter to be the first to hear about our promotions!
CAN I PICK UP MY ORDER?Unfortunately, due to safety reasons, we are unable to allow public access to our warehouse. Unless prior arrangement with Elizabeth and Jayde.
IS IT SAFE TO PLACE AN ORDER ONLINE?
Of course it is! Our Elizabeth and Jayde online store payment gateway uses fully encrypted security to ensure that your purchases are 100% secure.
CAN I SEND MY ORDER AS A GIFT?
You can send a gift to someone using the same method you would use to place an order for yourself. When you enter the checkout area all you need to do is replace the pre-populated shipping address with the recipients information. The goods will be delivered to the specified address without affecting your default address details for future orders. We will send the goods beautifully presented. Gift wrapping is complimentary.
CAN I SEND TO MULTIPLE ADDRESSES?
No, we are not able to split shipments. You will need to create multiple orders if you wish to send to multiple destinations.
I RECEIVED MY ONLINE ORDER BUT I HAVE CHANGED MY MIND. CAN I RETURN IT?
If you have ordered the wrong item, colour or style you are welcome to return the item and receive a refund. More details are available on our returns page. If you need further assistance with an order, please contact us.
CUSTOMER ENQUIRIES
For customer service enquiries: info@elizabethjayde.com.auFor media and PR enquiries: info@elizabethjayde.com.au
Product and Stock
DO YOU ONLY STOCK ONLINE? You will find our full collection online, however, we also sell our pieces at our pop-up stalls across Sydney. Keep a look out on our website or sign up to our newsletter to keep in touch of our pop-up locations.
CAN I VIEW MY PIECE BEFORE I PURCHASE? If you're wanting to touch and feel our collections, we have pop-up stall across Sydney. Keep a look out on our website or sign up to our newsletter to keep in touch of our pop-up locations.
DOES MY PIECE COME WRAPPED?
Each piece is lovingly packaged by Elizabeth and Jayde in tissue paper.
HOW PROTECTED ARE MY PIECES? Your pieces are protected, as well as layers of tissue paper before they are shipped safely to you!
DO YOU REPAIR PIECES? Yes, depending on what's happened to your piece, we may be able to offer a repair.
A guideline for what we can repair:
- If a stone has fallen out and has not been lost
- Broken elastic
- Broken jump rings
Please send through the order/receipt details, and a photo of the piece to info@elizabethjayde.com.au so we can assess this for you.
WHAT ABOUT STOCK AVAILABILITY?
New styles are placed on the site every week! Our aim is to bring you all the latest Elizabeth and Jayde styles available to purchase through our online store. You have to be fast though because once our stock levels get too low we will remove the product from the website.
ACCOUNT
Oops I forgot my password, what do I do now?
If you don't know or have forgotten your password, head to the login link and click the 'Forgotten Password' link. Enter your email address and we'll send you another.
PROMO CODES
How do I enter a Promo code?
All valid promotional codes need to be entered into the 'Redeem your Voucher' field in either the shopping cart or at checkout.
RETURNS & REFUNDS
I've returned my items but I haven't yet received my refund.
Refunds are processed as soon as we receive the returned items from you. Please allow 5-7 working business days for your refund to post to your bank or credit card account. If you have still not received your refund after this time frame, please contact us.
